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Automate every
guest interaction.

Event-driven workflows for messaging and operations. From booking confirmations to no-show handling, Guestway handles the routine so your team handles the exceptional.

Auto
Booking flows
Per-event
Triggers
Live
Reservation sync
0
Manual reminders
Automations interface preview

Cut through repetitive tasks with automations that run on real events.

Confirmations, follow-ups, no-show handling, custom post-stay flows. Nothing slips through. Your team focuses on conversations that need a human.

01 Automated messages

The right message, the right channel, the right moment.

Booking confirmations, check-in instructions, reminders, review requests, sent via SMS, email, or the OTA they used to book. No manual follow-ups, no copy-paste.

  • Per-stage templates with merge tags
  • Channel-aware routing
  • Multi-language out of the box
02 Event-triggered workflows

Workflows that run when something actually happens.

After checkout, Guestway gauges satisfaction and either requests a review from happy guests or routes negative experiences to staff. Smart workflows that protect your reputation.

  • Conditional branches by sentiment / score / theme
  • Multi-step flows with delays + dependencies
  • Replies route back to the AI Inbox
03 Operations automation

Beyond messaging, the ops layer.

Schedule cleanings, assign maintenance, manage smart devices. No-show detected? Confirm with the guest, then turn off the heating. Save staff time and energy costs in one move.

  • Triggers across cleaning, IoT, access
  • Custom logic per property type or region
  • Drag-and-drop builder
And much more

Routine work, off the team's plate.

Smart timing

Deliver messages at exactly the right moment, before, during, or after a stay.

Personalized templates

Auto-fill guest names, reservation details and stay info for personal-feel at scale.

No-show handling

Auto follow-up with guests who don't check in, with optional energy save-mode trigger.

Test without stress

Dry-run workflows on sample reservations before you go live, so guests never get a misfire.

Length-of-stay rules

Different automations for a 2-night weekend, a week-long booking, or a month-long stay, from one builder.

Webhooks

Push events to your stack when a step runs, CRM updates, Slack alerts, or custom endpoints.

FAQ

Questions, answered.

Still curious? Talk to the team, we’ll show you the platform running on real data from a property like yours.

Talk to sales
Yes. Routine communication, confirmations, reminders, review requests, runs itself. Your team focuses on the conversations that need a human.
Anything event-driven: messaging flows, check-in/out triggers, service requests, no-show handling, custom workflows. End-to-end across the guest journey.
Replies go straight to your AI Inbox. Automation handles the routine; your team handles the rest.
Yes. Message content, timing, channel, and entire event-based workflows are tunable to your voice and ops.
Yes. Timely, consistent communication reduces confusion and resolves issues faster, directly lifting reviews.

Routine work, off your team's plate.

See exactly which workflows we'd ship for a portfolio like yours, and what they'd save you per week.

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