Join the team building modern hospitality ops.
We hire talent, not titles. Based in Gent, Belgium, remote-friendly. If you're outstanding at what you do, we want to talk.
We hire when we meet people who raise the bar.
Expand a role for the mission, what great looks like, and the signals we look for.
Strong support protects churn, improves customer trust, and keeps product teams focused on building.
- Clear and structured communication
- Calm under pressure
- Process-oriented thinking
- Translates technical issues into simple language
- Experience in SaaS or hospitality tech
- Excellent written English (additional languages are a plus)
- Comfortable with modern support tools and async work
Onboarding, activation, adoption, expansion. Customer Success drives retention and NRR.
- Builds structured onboarding playbooks
- Runs data-driven lifecycle management
- Confident running QBRs and ROI conversations
- Strong expansion and upsell instinct
- SaaS Customer Success experience
- Experience with PMCs, STR tech, or hotel tech is a strong plus
- Clear understanding of churn drivers and adoption metrics
Structured onboarding reduces churn and protects engineering from reactive interruptions.
- Loves process and clarity
- Builds documentation and training material
- Creates repeatable playbooks
- Thinks in systems
- SaaS implementation experience
- Training or customer education background
- Strong organizational skills
Hotels care about polish. Property managers care about speed and usability. UX is strategic.
- Designs before coding
- Obsession with performance and clarity
- Writes tests
- Thinks in systems, not components
- Strong experience in modern front-end frameworks (Angular, React, or similar)
- Experience building production SaaS applications
- Portfolio or GitHub showing real shipped work
Integrations with PMS, IoT, and automation tools are part of our moat.
- "Merged = production-ready" mindset
- Full ownership of features end-to-end
- Strong testing discipline
- Architectural thinking
- API-heavy experience
- Integration work (third-party systems)
- DevOps awareness and production experience
Outbound alone does not scale. Marketing multiplies product and sales output.
- Clear positioning and messaging ability
- Understands B2B SaaS funnels (MQL → SQL → Closed)
- Owns campaigns end-to-end
- Comfortable with SEO, paid, content, and product marketing
- Experience in B2B SaaS marketing
- Hospitality or STR exposure is a plus
- Performance-driven mindset
We are building a structured revenue engine. Sales drives growth.
- Deep discovery skills
- ROI-driven selling
- Strong objection handling
- Clean CRM hygiene
- Experience selling SaaS
- Comfortable with mid-market and enterprise deals
- Clear understanding of value-based selling
Three principles, every hire.
A quick filter before you apply. If this sounds like you, scroll to the steps below.
Extreme ownership
If something is broken, we fix it. No finger-pointing, no waiting for permission.
Speed + quality
Fast execution matters. So does craftsmanship. We refuse to trade one for the other.
Clear communication
Write clearly. Speak directly. No politics, no theatre, no hedging.
Don't see yourself listed?
If you believe you can move Guestway forward, we want to hear from you. We hire talent, not perfect resumes.
Send us a note and tell us where you'd fit, even if the role isn't on the list.