Privacy & Cookie Policy
On this page
Guestway BV (“Guestway”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect information when you visit our website (guestway.io) (the “Website”).
This policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.
Information We Collect
We may collect the following categories of information:
- Personal Information: such as your name, email address, phone number, and company details, when you provide them via forms or communications.
- Usage Data: such as IP address, browser type, pages viewed, and access times, to help us understand how the Website is used.
- Cookies & Tracking Technologies: see Section 6 (Cookies).
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Website and services.
- Respond to inquiries and communicate with you.
- Monitor Website usage and detect, prevent, or address technical issues.
- Comply with legal obligations and protect our rights.
Legal Basis for Processing
We process your personal information based on:
- Consent (e.g., when accepting cookies).
- Performance of a contract (when you engage with us as a customer).
- Legitimate interests (e.g., to ensure Website security).
- Legal obligations (e.g., tax or regulatory requirements).
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive information.
- Access controls restricting data access to authorized personnel.
- Regular security reviews in line with industry best practices.
Data Sharing & Disclosure
We do not sell or rent your personal information. We may share it with:
- Service Providers: third parties that support our Website and services, bound by confidentiality and data protection agreements.
- Legal Authorities: when required by law or to respond to lawful requests.
Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
- Essential cookies: required for the Website to function.
- Analytics cookies: help us understand how visitors use the Website.
- Preference cookies: remember your choices (e.g., language).
You can control cookies through your browser settings and opt out of non-essential cookies via the cookie banner provided on our Website.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law.
Your Rights
Under GDPR, you have the right to:
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal obligations.
- Object to processing based on legitimate interests.
- Withdraw consent at any time (where processing is based on consent).
Requests may be made by contacting us at gdpr.support@guestway.io.
Changes to this Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date.