Detect.
Prevent. Resolve.

A proactive control tower powered by AI. Monitors guest messages, system data, and reviews to catch issues early, auto-create tasks, and route them to the right team, before they hit your inbox.

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40+

Staff hours / wk

Issue detection

Auto

Task creation

Live

Ops board

Your control tower for operations, powered by AI.

Monitors messages, system data, and reviews in real time to catch issues early. From missing towels to broken locks, Guestway flags problems, creates tasks, notifies the right people, and helps fix root causes before they become complaints.

01 Time saved

Save 40+ staff hours per week

Guestway parses guest communication and reviews to automatically detect problems and trigger action, the team focuses on resolving, not triaging.

Auto-summarizes hundreds of conversations
Surfaces what needs human attention
Routes the rest into automated workflows

02 Predict & prevent

Spot patterns before they spread.

Recurring A/C leaks? Wi-Fi complaints clustering on one floor? The AI Operations Center surfaces patterns so you fix root causes, not just symptoms.

Cross-property pattern detection
Trend alerts on category spikes
Suggested root-cause hypotheses

03 Team collaboration

Communication, in-context.

Comments, internal notes, status changes, stays attached to the issue, never in WhatsApp. Audit-friendly for incident reviews.

Per-issue threads with mentions
Status timeline + audit log
Hand-offs between shifts

04 Auto task creation

Issue flagged → task generated.

Tasks pre-filled with priority, assignee, checklist, by your rules. Workflows tailored by property type, region, or supervisor.

Custom workflows per category
Auto-assignment by region / supervisor
SLA timers + escalation paths

05 Smart issue detection

Smelly bathrooms, broken locks, bad reviews, all caught early.

Continuously analyzes conversations, reviews, system alerts, and cleaning feedback. Catches the subtle stuff before it becomes a public review.

AI parses messages + reviews + alerts
Cross-references against system telemetry
Confidence-scored issue suggestions

And much more

From signal to shipped fix.

Custom workflows

Tailored responses and actions based on issue type.

Team communication

In-platform messaging between staff, no chat-app sprawl.

Auto task creation

Issue flagged → task auto-generated with priority, checklist, assignee.

Smart issue detection

Analyzes conversations, reviews, alerts, and cleaning feedback live.

Predictive alerts

Recurring leaks, late check-ins from dirty units, surfaced as patterns.

Centralized ops board

Drag-and-drop Kanban tailored for hospitality teams.

FAQ

Questions, answered.

Still curious? Talk to the team, we’ll show you the platform running on real data from a property like yours.

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What is the AI Operations Center?

Your proactive control tower. It detects maintenance issues, creates tasks automatically, and keeps teams in sync, before problems become complaints.

What kind of problems does it detect?

Dirty units, lock issues, recurring complaints, check-in failures, missing service items, flagged using AI from guest communication and system data.

Can I customize how tasks are created?

Yes. Build tailored workflows: rules by property type, regional supervisor assignment, instant notifications for high-priority issues.

Does it notify the right team automatically?

Yes. Once an issue is flagged, it's assigned to the right person or team based on your workflows and they're notified instantly.

Can I track progress?

Yes. Every task is tracked from creation to resolution, with updates, internal notes, and status changes visible in real time.